11kk App Privacy Policy
This page shows how the 11kk App handles your login, cookies and access data.
The policy written in plain language for users in Dhaka and across the country.
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Three main facts at a glance
See the most important things first
Data Protection
Connections, devices and session data are kept separate
Cookie Control
Other preferences can be limited besides essential cookies
Access Limit
Only authorized team can view logs, and that's for work purposes.
What is captured from 11kk login and device
First server logs, then user data
Server Logs
At connection time, IP and browser
For each request, time, IP address, browser type and device type are recorded
These make slow-loading pages and wrong redirects easier to detect
Mobile Data
Android version, screen and app status
Android version, screen size and app crash reports are kept limited
These logs help detect problems on older phones in Bangladesh
Location Signal
Dhaka or nearby network signals
Approximate city-level signals may be used, especially for security verification
If abnormal access is detected from Dhaka, Chattogram or Khulna, the system is alerted
Data retention period
Unnecessary logs are deleted after some time
Short-term Logs
Session and technical logs are usually kept for 30 days
Logs then roll-delete routine
Support Records
If support tickets exist, separate records may be kept for up to 90 days
This avoids repeating the same issue.
Deletion Rules
Old files are removed if not legally required
The same retention policy applies to backups
Who can view data in the 11kk App
Access is kept very restricted
Authorized Team
Only staff who need to work can view logs
Each access is recorded, so who viewed what can be known
Encryption Check
Data is encrypted during transmission
This also works the same for Dhaka's bKash, Nagad or Rocket users
Audit Trail
When logs are changed, a separate audit trail is created
Two-step review is kept to detect problems
Cookies and User Rights
Preference control is in your hands
Cookie Preferences
Non-essential analytics cookies can be limited
It shows three types of settings: Essential, Performance, and Preferences
Right to View Your Data
You can also know which data is saved
If you see an error, you can request a correction.
Limited use
If some tracking is disabled, the page load may be slightly different
But core app features remain enabled
Forensic and security checks
This section detects unusual activity
Suspicious login
Rapid multiple attempts on the same account trigger an alert
Abnormal patterns can be detected within 5 minutes
Event notes
Support team records the incident timeline
Then it is verified and the issue is resolved
Secure solution
Password reset and session revoke as needed
This helps regain account access quickly
Two views to understand policy
See quickly how the policy works in practice
Only necessary logs are separated in the audit
Cookie settings open to change preferences
If you have privacy questions
Support will check if stated briefly
If you want 11kk Contact Page From there, you can request data
If more is needed 11kk Terms And Responsible use View page too